About Sharon

A classically trained product manager, currently in Toronto, who tends to arrive at one of two moments: when a project is still an idea and needs someone to define how it will actually get built, or when one is on fire and needs someone to put it out.

The arc

Born in Vancouver, raised in Hong Kong from a few months old. Eighteen years in a fast, competitive city, aiming at law. Then back to Vancouver for a political science degree at UBC, where student government, clubs and sport turned out to be the real training: get people aligned, then deliver.

Computer science came next, out of competitiveness and curiosity, and the calling turned out to be one door over in product management. What followed was a deliberate run of adjacent roles, software engineer, business analyst, then product, program and project management, each one adding a piece of the repertoire I use now.

The name

BaoBei 寶貝 is a Mandarin term of endearment, the word for something treasured, the thing you take care of.

That makes it the closest thing I have to a design brief. The lab is named for who the work is for rather than who makes it, and an app only earns the name if I would happily hand it to someone I love.

How I build

A decade of 0→1 launches taught me the part most side projects skip: the operating model. So the lab runs on one: the same discipline, at one-person scale.

Directives, not chat
Every feature is a written brief with scope, edge cases and checkable done-criteria. Anything outside it is commentary.
Design before build
No screen gets built until mockups are reviewed for flow, content and copy, in light and dark, on phone and tablet.
Every build tagged
A tag at the exact archived commit and a plain-language changelog. Learned the hard way, four hours after the first approval.
Deferred work has a trigger
Nothing is "revisit someday"; each item names the condition that forces it. The day the ledger paid out, nine patches closed twenty-two findings.
Gates before release
A six-part audit, schema verification and a physical-device matrix before every archive.
ExperienceFull résumé
  1. Jul 2025 —MastercardManager, Technical Program & Product Management, RiskRecon & Recorded Future0→1 launches for the first post-acquisition joint product in third-party risk, holding a combined $105M+ annual line, plus the post-acquisition TPM transformation strategy and RACI.
  2. Jul 2024 — Jul 2025Restaurant Brands InternationalManager II, Tim Hortons, Timsights Web & Mobile App0→1 launches for the restaurant performance and operations analytics app 4,000+ franchisee owners use to run their restaurants, plus the service-design approach, product lifecycle and operating model for a brand-new team.
  3. Aug 2022 — Jun 2024PricewaterhouseCoopers (PwC)Manager, Products and Technology, New Software BuildsLaunched PwC Canada's highest-revenue internal build, a grant management platform for 10K+ users that has released $1.3B in funding to date.
  4. Feb 2020 — Aug 2022TELUSProduct Manager, Smart Home firmware & hardwareSix product launches and thirteen firmware updates with zero hardware stop-sells through the pandemic; a $2M integration that onboarded 700K migrating customers.
EarlierWhere the repertoire came from
  1. Jun 2019 — Jan 2020BC HousingBusiness Analyst. Data migration from Oracle WebCenter to SharePoint and O365.
  2. Apr — Dec 2018Samsung ElectronicsProduct Analyst. Strategy, roadmaps and requirements for an eCommerce platform and B2B initiatives.
  3. Sep 2017 — Apr 2018Softlanding SolutionsTechnical Project Coordinator. Microsoft enterprise integration projects, alongside the PMO.
  4. Aug 2016 — Apr 2017iQmetrixSoftware Developer. .NET microservices behind a retail management platform, plus the team's onboarding programme.